FAQ

To achieve better results in professional cleaning, it’s important for staff to be familiar with the following topics:

• Theoretical framework: For example, the Sinner’s Circle, which shows how time, mechanical force, chemistry, and temperature work together in cleaning.
• Types of soils: Recognizing the types of dirt or residue, such as organic, inorganic, or grease, to select the most effective cleaning approach.
• Methods and equipment: Knowing when and how to use various techniques and equipment ensures efficient and thorough cleaning.
• Cleaning agents and surfaces: Understanding which cleaning products are suitable for specific materials prevents damage and ensures optimal results.
• Safety and conduct: Following safety and procedural guidelines, such as proper dosing and the use of protective equipment, maintains a safe and effective cleaning environment.

A solid understanding of these basics forms the foundation for successful cleaning practices in commercial settings.

Here are some of the general rules of conduct for professional cleaning:

• Never mix cleaning agents.
• Dose cleaning agents correctly.
• For most cleaning tasks: use water at room temperature (at least below 30°C)
• Only use original containers for cleaning products.
• Avoid eating, drinking, or smoking during cleaning.
• Always add cleaning agents to water, not the other way around.
• Use skin protection, such as gloves, and care for your hands. Some cleaning agents also requires use of safety glasses.
• Follow a color-coding system for your wipes and mops to prevent cross-contamination (e.g., HACCP color coding).
• Avoid carrying food on the cleaning trolley.
• Always display warning signs during cleaning.

Our professional cleaning solutions, paired with training courses on our online i-academy, ensure cleaning staff intuitively follow these rules, preventing mistakes that could impact the health and safety of both staff and visitors. 

The Sinner’s Circle is a model that outlines four key factors crucial for effective cleaning: time, mechanical force, detergent, and temperature. These factors work together to achieve the best cleaning results. If you increase one factor, you may need to reduce others to keep the balance. By understanding and balancing these factors, cleaning companies can improve efficiency, cut costs, save energy, and adapt processes to meet specific needs. 

The commercial cleaning industry is shifting from manual to mechanical cleaning, with more companies adopting automation and robotic solutions. Sustainability is also becoming a bigger focus, and businesses are using data to improve cleaning routines.

At i-team Global, we support these trends with innovative products like i-mop scrubber machines, co-botic cleaners, and tools to measure cleaning performance. These solutions  help businesses boost efficiency, meet industry standards, and prioritize eco-friendly practices.

Every business has unique cleaning requirements. That’s why we offer customized solutions for all industries. Whether you’re in healthcare, hospitality, or another sector, we have the right product for you. Discover the perfect solution for your needs by exploring our industry-specific cleaning solutions. 

The SAFE-T-Family products are specifically designed for cleanroom environments, pharmaceutical areas, food manufacturing, and other controlled environments where contamination control and hygiene are critical.

Yes, the SAFE-T-Family products are designed to be ESD-proof, ensuring that they do not generate or conduct static electricity, which is crucial in sensitive environments like cleanrooms in for example the High Tech industry. 

Yes, the machines come with i-link for digital connectivity.

The SAFE-T-Family products will arrive in regular packaging and should be thoroughly cleaned and disinfected when required before use inside a cleanroom.

The SAFE-T-IMOP is ideal for use in ISO 9,8,7,6 environments, in GMP C&D, and in food manufacturing facilities (foodfabs). 

Yes, the SAFE-T-IMOP can clean sticky mats, but you need to use yellow brushes and remove the front splashguard from the machine.

The machine is equipped with a ULPA 15 filter. We recommend replacing the ULPA filter once a year.

We recommend replacing the brushes and squeegees every 6 months with daily use.

The yellow color is for safety (it’s a safety color), and the black color is due to the carbon incorporated in the tank to make it ESD-proof.

Currently the tank will not be completely dry after use. Our advice is when the SAFE-T-IMOP is used in the pharmaceutical industry to use it only in the D or adjacent lower controlled not classified areas. 

The rubber in the wheels is FKM (fluoroelastomer), which is wear-resistant and non-fumigating, unlike silicone that emits gases in the environment.

The yellow brushes are very soft, causing them to sink in. This allows the front squeegee to essentially dig into the ground for better cleaning performance.

Yes, other brushes can be used, but not on sticky mats. A blue brush can be used in ISO 9, 8, 7 environments.

Currently, we are investigating which pads can be used with the SAFE-T-IMOP.

The SAFE-T-IMOP comes with a SAFE-T-Charger, a low-charge charger with no fans. Please refer to our technical leaflet for more details.

Microban is a built-in antimicrobial technology that helps prevent the growth of bacteria, mold, and mildew on the product. 

No, the machine does not contain silicones.

The SAFE-T-VAC is ideal for use in ISO 9,8,7,6,5,4 environments, in GMP D,C,B and in food manufacturing facilities (foodfabs). 

The SAFE-T-VAC has 8 filtration layers.

The SAFE-T-VAC uses a ULPA 15 filter for superior filtration.

The dustbag consists of 5 layers and features a plastic closure mechanism. This new innovation ensures that no dust particles can escape from the machine.

The SAFE-T-VAC comes with a steel rod, a standard suction nozzle, and a specially crafted ESD-proof crevice tool for precision cleaning. See our technical leaflet for more details. 

Yes, regular batteries can be used, but they are not ESD-proof.

We recommend using the SAFE-T-BOT 45 primarily in the hallways of cleanroom environments. If you want to find out if the SAFE-T-BOT 45 can be used in other areas, please contact us to find out. 

Yes, the SAFE-T-BOT 45 can be programmed to follow specific cleaning schedules, allowing it to autonomously clean at predefined times, ensuring minimal disruption to operations in cleanroom environments.

The SAFE-T-BOT 45 is designed with safety in mind, featuring soft bumpers to prevent damage to surroundings and ensuring that it operates quietly and without contamination risk in sensitive areas.

The i-mop 40 features a modular design for easy part replacement, ensuring minimal downtime and reducing maintenance costs. Also it comes with a self-diagnosing system that helps identify issues instantly. The i-mop 40 is designed with ergonomics in mind, featuring the i-balance system that reduces operator strain. 

Yes, the i-mop family is designed for commercial and industrial environments. The i-mop Lite is ideal for small to medium-sized spaces like offices and retail stores. The i-mop XL Basic is perfect for larger, high-traffic areas such as healthcare facilities or educational institutions. The i-mop XL Pro features an anti-corrosion coating, making it especially suited for wellness centers and pool areas. The i-mop XXL is engineered for large-scale cleaning in expansive spaces like airports and public buildings.

The i-mop scrubber dryers, including the Lite, XL, XL Pro, and XXL models, are designed for cleaning a wide range of hard floors, including wood (solid, engineered, laminate, parquet), vinyl (LVT, LVP), stone (tile, slate, granite), and concrete. Each model is tailored to different environments, from small offices to large industrial spaces.

The i-mop should always be placed in the storage position (with the machine standing on its wheels) after cleaning to prevent pressure on the brushes and ensure longevity. While the parking position keeps the i-mop upright for quick tasks, it is not meant for storage and should not be used for extended breaks. Before storing, make sure to empty the i-mop tanks.

You can use water or a non-foaming cleaning agent. Avoid foaming cleaning agents, as they may clog the clean water filter. For optimal performance, we recommend using the i-dose system—cleaning detergent capsules that ensure precise dosing and are EU EcoLabel-certified. We offer three types of pods: for general cleaning, degreasing, and restroom cleaning. If you choose to use a different detergent, make sure to consult the i-mop manual for chemical compatibility and usage guidelines. Learn more on the i-dose page.

The i-mop requires daily, weekly, and monthly maintenance. For daily maintenance, rinse the solution tank, recovery tank, and filter system with water. Clean the brushes, squeegee, splash guards, and wipe the bottom of the machine.

Weekly maintenance involves checking the condition of the brushes, splash guards, squeegee, and wheels for wear, cleaning the vacuum hose, and checking for leaks. Also, inspect the solution tank filter for blockages and soap residue. Monthly maintenance includes cleaning the exterior with a dry cloth, as well as cleaning the brush deck and water nozzles. Be sure to fully recharge the batteries. All of the above steps ensure the i-mop remains in perfect working condition.

Yes, you can easily replace the brushes and squeegees on the i-mop yourself. To know when to replace the brushes, check the yellow indicator on them. If the brushes are worn down past the yellow line, they should be replaced. Similarly, if the squeegee blades are misaligned or broken, they should be replaced to ensure optimal cleaning results.

We recommend using room temperature water when cleaning with the i-mop. Avoid hot water, as it may affect the performance of the i-mop components.

imop Lite is a vertical walk-behind scrubber dryer designed for cleaning all types of hard floors on a professional scale, including vinyl, tile, laminate, rubber and stone.

Inside the box, you will find the body of the i-mop Lite, two brushes, a squeegee, two splash guards, a charger and power cord, and an i-power battery—everything you need to start using your imop Lite right away! 

First, ensure the i-power battery is fully charged and connected to the machine. Fill the clean water tank with up to 3 liters of water. Check that the dirty water tank is empty and the rubber lid is tightly closed to maintain vacuum power. Next, select your cleaning mode: you can combine the brush, vacuum, water, and eco modes in various ways as needed. Once set, simply pull the trigger to begin cleaning.

The imop Lite is easy to transport thanks to its lightweight, compact size, transport wheels, and handle. Before moving it, make sure the imop is in the storage position, with the machine standing on its wheels for easy transport. Be careful not to move the imop on uneven floors, as this could damage the machine.

The i-mop XL is a heavy-duty auto scrubber dryer designed for small to medium-sized, high-traffic spaces like offices, retail stores, and healthcare facilities.

First, ensure that the i-power batteries are fully charged and properly connected to the machine (the blue battery to the blue nest and the grey battery to the grey nest). Fill the clean water tank with up to 4 liters of water. Check that the dirty water tank is empty and the rubber lid is tightly closed to maintain vacuum power. Next, select your cleaning mode: you can combine the brush, water and cleaning solution, dry vacuum, low or high vacuum, eco modes in various ways as needed. Once set, pull the trigger to begin cleaning. 

No, the i-balance system evenly distributes the weight, reducing strain and making the i-mop easy to maneuver 360 degrees. It also allows the machine to be parked in any position. Avoid storing it using the i-balance to prevent brush damage.

The i-mop XL is equipped with a convenient holder, allowing you to safely place your phone while cleaning. 

Yes, the i-mop XL is equipped with a built-in recycle bin, making it easy to dispose of empty i-dose capsules or other small waste while cleaning.

i-mop XL Pro is a professional heavy-duty scrubber dryer, suitable for commercial cleaning of hard floors. Its protective coating allows safe use in the environments such as swimming pools and saunas.

The i-mop XL Pro has advanced options, such as protective anti-corrosion coating, easy access i-link managing system, i-dose detergent tank, easy lift kit, and improved batteries.

Yes, you can do it via i-link - a cloud-based platform that connects directly to your cleaning machines. The i-mop has a built-in module integrated with i-link, which sends daily data, including usage stats, battery levels, mapping, and machine location. You can also create custom rules and submit service tickets through i-link. Learn more on the i-link page. 

Yes, the i-mop XL Pro features a phone holder with a USB port, enabling you to monitor i-link data, control the machine, and even listen to music while you work, all while keeping your phone easily accessible.

Typically, the i-mop XL (Basic and Pro) is operated manually, similar to a walk-behind scrubber machine. However, it can be upgraded with the i-walk robotic platform, transforming it into an autonomous scrubber that requires minimal human intervention. The i-walk is compatible with all i-mop XL models from 2014 onwards. 

i-mop XXL is designed for powerful and fast floor cleaning in large areas like warehouses, public buildings, airports. 

The i-mop XL and i-mop XXL are packaged in the same way. Inside the box, you will find the i-mop body, two brushes, a squeegee, two splash guards, a charger and power cord, cellphone holder, the recycle bin, and an i-power battery set. All these parts can be easily attached to the i-mop body to get started. 

• Do not switch the water tank caps. The dirty water tank cap maintains vacuum power—switching it will cause the i-mop to lose suction. Always seal the tanks tightly.
• Pre-sweep the area. Remove any objects that may obstruct cleaning to ensure optimal performance.
• Make sure the squeegee blade and wheels are not worn out for spotless and streakfree result.

Before moving the i-mop, make sure the vacuum hose is pushed back into the i-mop and the i-balance bracket is in vertical position. Bring the i-mop in the storage position, with the machine standing on its wheels. Be careful not to move the i-mop on uneven floor, as this could damage the machine.

The co-botic is a cleaning machine that works alongside the human operator, not replacing them. It frees up time for more detailed tasks or guest care. At i-team, we offer several co-botics: the i-walk co-botic platform, co-botic 45 scrubber dryer, and the co-botic 1700 and co-botic 1900 vacuum cleaners.

• First, install the steel bar on the i-mop, attach the dedicated axle, and secure the trolley handles.
• Connect the i-walk to the network (WI-FI or SIM card).
• Ensure that the i-power battery is fully charged and connect it to the unit.
• Switch on the i-walk. Connect the controller battery to the handle module and make sure it's fully charged.
• Press and hold the power button on the handle module for a few seconds to turn it on. When the light is a constant blue, it means it's connected to the i-walk.
• Slide the handle module onto the i-mop.
• Ensure the i-mop solution tank is filled with a maximum of 4 liters of water.
• Set the i-mop to the cleaning position. Press the lock button on the handle module, connect the i-mop to the i-walk, and lock the fix ring.

Now your i-walk is ready to start cleaning.

Regularly clean your i-walk with a damp cloth. Check that the sensors are free from dirt, and inspect the unit and wheels for any damage. The i-walk functions best when the i-mop it's connected to is in top condition. Regularly check the i-mop's squeegee, brushes, and solution tank. See more on the i-mop how-to page. 

You can set up a cleaning route for your i-walk using the ‘Autofill’ or ‘Teach & Repeat’ features, along with the QR codes included in your set. Here’s how to do it:

1. Attach the QR code to a visible and convenient location, using the height guide sticker provided.
2. Position the i-walk in front of the QR code. Once it recognizes the code, you're ready to start mapping.
3. Choose a mode:
   • Press ‘Autofill’ to map the boundaries of an area. After walking the perimeter, the i-walk will automatically clean the entire space inside.
   • Press ‘Teach & Repeat’ to guide the i-walk along a specific cleaning path. It will remember and repeat this exact route during future cleanings.
4. After the cleaning is done, the i-walk will return to the starting point.

Yes, you can set up and adjust no-go zones in the i-walk app. Restart the i-walk after making changes to take effect.

Yes, you will receive notifications and can download cleaning reports directly to your phone when both your phone and the i-walk are connected to the network.

Turn off the i-walk and wait for the front lights to turn off. Press and hold the power button on the handle module until all lights go off. Open the fixation ring, step on the yellow paddle to detach the machine, and remove the handle module.

• Use the SIM card with the i-walk to automatically connect to the app and receive important notifications and cleaning reports.
• Pre-sweep the area for debris to ensure optimal performance.

• Don’t use hot water for cleaning. Only use room temperature water.
• Don’t use foaming cleaning detergent.
• Don’t clean the i-walk platform with chemicals. Use a damp cloth instead.
• Don’t let the i-walk clean small or thin objects.
• Ensure the cleaning area is not obstructed. The i-walk has built-in cliff detection and obstacle avoidance, but objects on the floor should be at least 3 cm high.
• Make sure to set no-go zones around carpets.

Yes, you can use all pads and brushes on the i-mop while it’s in use with the i-walk.

Yes, you can adjust the speed in the app. The maximum speed can be set between 0.3 and 1 m/s.

The handle has been redesigned for better grip and comfort. The machine’s weight is now supported by the unit itself, reducing strain on the user’s arms. Additionally, the handle height is adjustable in two different settings for enhanced ergonomics.

Yes, you can lift the squeegee to prevent immediate suction. This allows complete control over how long the cleaning solution remains on the floor without needing manual intervention. 

No, the work light is designed to enhance visibility in dimly lit areas but is not strong enough for cleaning in a completely dark space. 

Brushless vacuum motors are quieter, more durable, more water-resistant, consume less power, and emit fewer harmful particles.

The standard i-power 12 and the optional i-power 14 batteries. The i-power 14 provides approximately 30 minutes of additional runtime.

No, but due to its modular design, i-link can be added manually. The i-mop 40 Pro does come with i-link as standard.

It uses a peristaltic pump, ensuring more consistent water flow and reducing the risk of clogging, which can occur with valves.

In Eco mode: 500 m². In Standard mode: 400 m².

Plastic. The Pro version features a Dutch AkzoCoating (anti-corrosion) deck.

Yes, the light is integrated into the deck and moves with the i-mop 40.

Yes, both the tank and the batteries can be easily detached for refilling and charging. If you have extra solution tanks and batteries, you can continue cleaning without downtime.

Yes, the machine is powered by two brush drive motors, reducing motor resistance compared to belt-driven alternatives.

It has the same capacity as previous models: 3 liters.

Yes, it fits easily and is very easy to carry. 

The i-dose system is optional for the i-mop 40. 

Yes, the i-mop has wheels and is lightweight, which makes it easy to move around. 

The i-mop 40 Pro features a Dutch AkzuCoating, a high-quality anti-corrosion coating designed to withstand harsh environments. This coating provides superior protection against rust, chemicals, and moisture, making the machine more durable in challenging cleaning conditions. 

Due to its anti-corrosion deck, it is ideal for environments with high chlorine exposure, such as restrooms and swimming pools, as well as areas where salt is used (e.g., colder regions). Additionally, it is suitable for some food processing environments, like butcher shops, where salt exposure is common. The anti-corrosion coating prevents damage compared to machines without this feature.

Yes, the i-mop 40 Pro has both low and high settings, allowing you to clean at reduced power and noise levels. This is particularly useful in sensitive environments like hospitals.

Yes, the i-mop 40 Pro includes i-link as standard.

HEPA 12 filtration, which reduces particle emissions compared to the standard i-mop 40, making it more suitable for hygienic environments such as food production facilities. 

Yes, the height can be set to two different levels, ensuring ergonomic usability for operators of different heights.

Stand directly behind the i-mop, keeping it centered in front of you. This gives you a clear view of the cleaning path. Move your whole body with the machine, turning together as one unit. This technique reduces strain and improves cleaning performance.

Always grasp the handles with both hands. This gives you better control of the i-mop and keeps your wrists straight, which reduces strain. The handles are positioned at hip height to support an upright posture, which is better for the back muscles.

When cleaning a table, you often need to bend far forward, putting strain on your back as it supports your upper body. To ease pressure on your back, lean on the table while cleaning. You can use the tool to remove any handprints left by your supporting arm.

Set the telescopic tube to a comfortable height by measuring from the back of your foot. The hoover nozzle should be positioned two large steps away from your heel. Keep the arm that moves the tube at hip height. In open spaces, turn your feet and body together to ensure your back remains straight. When you need to bend down, support yourself to let arm carry the weight.

Set the wand to your height so that the button is at chin level for comfortable use. Hold the nob loosely with one hand while using your lower hand to move the wand, reducing shoulder strain.

Put on the i-suit like a hiking backpack and adjust the straps to fit your body comfortably and securely. Tighten all three straps for easy movement. Kneel to attach the telescopic pole at the lower end so you don’t have to hold it freely. Hold the pole with your upper palm facing up to prevent wrist strain, and keep your elbows close to your body for shoulder comfort. Use steady forward and backward steps to guide the pole’s vertical movement with your feet. Shift it smoothly from side to side to move easily between windows.

Using the i-glasses reduces neck strain. It has prism lenses that bend light, allowing you to see your work clearly without tilting your head. Your neck stays relaxed, and you can keep an eye on your surroundings without moving your head up and down constantly.

Set the telescopic tube to a comfortable length so the nozzle is about two large steps from your rear foot. This position minimizes back strain as you vacuum. Hold the hose in your working hand and keep that arm steady at your hip. Use your other hand to guide the tube behind your back. Tis upright position allows you to move forward using your whole body, keeping strain off your arms. If a spot needs multiple passes, move your body back and forth with gentle, rocking steps.

It cleans both hard floors (e.g., tile, vinyl, linoleum) and soft floors (e.g., carpet). The floating main brush maintains close contact with the floor, adapting to uneven surfaces for consistent cleaning performance.

The co-botic 1900 Drop & Go was developed specifically for hotel use, particularly in guest rooms. It can also be used in other small obstructed spaces that can be found in hospitals and offices. Its ease of use, powerful motor, swappable batteries, and smart sensors make it a perfect fit for such environments.

Carry the vac close to your body to avoid unnecessary strain. The vacuum’s egg-shaped design makes it easy to lift and move without tipping, so you can transport it effortlessly.

Yes, the co-botic 1900 can be controlled via a smartphone app, allowing users to create custom maps, scheduled cleanings, and monitor performance remotely.

It offers up to 81 minutes of runtime, and the batteries are swappable, so cleaning can continue with minimal downtime.

The dust bin has a 2-liter capacity, which reduces the need for frequent emptying during routine cleaning tasks.